Support
Help center
119 step-by-step guides for admins and users, phones and apps, porting, fax, and troubleshooting. Can't find it? Call or text 602·445·7777 and reach a real technician.
Getting started
3Admin guides
36- Set business hours and holidays with Time Frames on Phoneware Edge
- Add or edit a user in the Phoneware Edge Manager Portal
- Send welcome emails to users on Phoneware Edge
- Reset a user's password on Phoneware Edge
- Unlock a locked-out user on Phoneware Edge
- Set up Music on Hold on Phoneware Edge
- Set up an auto attendant on Phoneware Edge
- Set up a call queue on Phoneware Edge
- Access your call recordings on Phoneware Edge
- View and export call history on Phoneware Edge
- Supervisor call monitoring on Phoneware Edge
- Enable or check international calling on Phoneware Edge
- Forward your main number for a specific day using a Special time frame
- how an administrator can pre-schedule the phone system to operate in closed mode on holidays (Easy Attendant) Metaswitch
- How do I set my phone system to operate in closed mode on holidays? (Full Time Auto Attendant - Premium Attendant) Metaswitch
- how an administrator can reset a user's voicemail PIN or commportal password Metaswitch
- how an administrator can change the user name on an extension Metaswitch
- how an administrator can change the button configuration on ALL PHONES of the same type in a business group Metaswitch
- how an administrator can change the organization's business hours on the day before a holiday or for a special function (Easy Attendant) Metaswitch
- standard music on hold Metaswitch
- how an administrator can set up music on hold Metaswitch
- how do I get my voicemail messages via email? Metaswitch
- how an administrator can set up a user's voicemail to email function Metaswitch
- How to block specific telephone numbers from calling your main telephone number. Metaswitch
- how an administrator can change main telephone number ringing stations Metaswitch
- how an administrator can record a special holiday announcement on the auto attendant Metaswitch
- How can an administrator see if international calling is allowed for a user? Metaswitch
- how do I block or reject phone numbers from calling me? Metaswitch
- How to reset a forgotten user or admin password Metaswitch
- Activate Holiday Music on Hold Metaswitch
- admin live monitoring Metaswitch
- How an administrator can unlock a subscriber account Metaswitch
- How to change button configuration on Aastra 6700 series Metaswitch
- Configuring Holidays (VPS Portal) VPS
- Configuring Holidays (MARS Portal) Mars
- Configuring Holidays (TVC Portal)
User guides
19- Set up your voicemail and greeting on Phoneware Edge
- Get voicemail-to-email (and transcription) on Phoneware Edge
- Forward and route your calls with Answering Rules on Phoneware Edge
- Transfer a call on Phoneware Edge
- Park and retrieve a call on Phoneware Edge
- Start a 3-way conference call on Phoneware Edge
- Turn on Do Not Disturb on Phoneware Edge
- Set your status on Phoneware Edge
- Add and import contacts on Phoneware Edge
- Check your voicemail from another phone on Phoneware Edge
- Block calls from specific numbers on Phoneware Edge
- Activating your SKIP PIN feature Metaswitch
- how can I access my voicemail messages when I am away from the office? Metaswitch
- how can I log into a different mailbox other than my own from within or outside of the office? Metaswitch
- How can I set up my voicemail account? Metaswitch
- Administering Phoneware SIP Trunks Metaswitch
- how can a user program the buttons on their phone? Metaswitch
- configuring call me links for emails and webpages Metaswitch
- Using a shared general or departmental voicemail box Metaswitch
Phones & devices
11- Change the ring tone on your Yealink phone (Phoneware Edge)
- Program busy-lamp and speed-dial keys on Phoneware Edge
- Log into a shared phone (hot desking) on Phoneware Edge
- how do I change the ring tone on my Aastra 6867i or 6869i telephone? Metaswitch
- Factory Default Aastra 6731i Phone Metaswitch
- Aastra 6731i Web Recovery Metaswitch
- Yealink VoIP phone WiFi setup
- Yealink T5 Series VoIP Telephones
- Yealink Hot-Desking
- Yealink T5-Series Desk Phone Ring Tones and Limitations
- Understanding Missed Call Notifications on Yealink Phones Metaswitch
Apps & softphones
14- Use the WebPhone on Phoneware Edge
- Set up the SNAP Mobile app on Phoneware Edge
- set up bria softphone for ipad Metaswitch
- set up bria softphone for android Metaswitch
- how do i install the MaX UC mobile communicator? Metaswitch
- How can I set up MaX UC (Accession Communicator) for Desktop (Windows)? Metaswitch
- set up bria softphone for iphone Metaswitch
- MaX UC (Accession Communicator) Login Details Metaswitch
- Configuring and Using MaX UC Standalone Conferencing Service Metaswitch
- how do i install the MaX UC mobile communicator? Metaswitch
- MaX UC Desktop - select a new service provider Metaswitch
- Configuring and using the Netsapiens Web Softphone (vps and mars servers) Legacy
- Installing and using the SNAPmobile, GoVoIP, and MyCloudMobile apps Legacy
- Installing and using the SNAPmobile app on Phoneware Edge VoIP
Connectivity & troubleshooting
7- router configuration Metaswitch
- Bandwidth versus Latency Metaswitch
- Internet Latency Causing VoIP Audio Problems Metaswitch
- Why am I unable to call some free conference calling services? Metaswitch
- Configuring Emergency Call Notifications Metaswitch
- Why are our outbound calls showing as SPAM to called parties? Metaswitch
- Firewall Configuration Guide -- Phoneware Edge
Fax
4Numbers & porting
2Texting & compliance
1Billing & account
18- How you receive Phoneware bills and invoices
- Frequently Asked Questions About Phoneware Billing
- When Phoneware invoices are generated
- Submit payment for your Phoneware bill online or by mail
- Pay by credit card, bank transfer, or e-check and update your Phoneware payment method
- How do I reset my Phoneware billing password or access my account online?
- Have your Phoneware bill paid automatically each month with AutoPay
- Why your first Phoneware bill is higher than expected
- Understand unfamiliar, prorated, and back-billed Phoneware charges
- Resolve a Phoneware payment that still shows past due or was declined
- Get copies of previous Phoneware invoices and add billing recipients
- Change an authorized contact or ownership on a Phoneware account
- Cancel Phoneware service, understand final invoices, and request a credit refund
- Confirm whether Phoneware received a mailed check
- Phoneware invoices and third-party vendor payment portals
- Contact the Phoneware billing team or request an appointment
- managing account security Metaswitch
- What is my Phoneware billing username?
Other how-tos
4No articles match. Try different words, or ask us directly.