The platform
What is Phoneware Edge?
Phoneware Edge is our own cloud telecommunications platform. We design it, host it, and operate it as a direct carrier, so your phone system, AI voice agents, contact center, texting, fax, SIP trunking, and the internet under them all run on one platform we own end to end, not a stack we rent from another vendor.
What does it mean that Phoneware owns the platform?
Most cloud phone companies resell software a third party built and hosts. We built and run ours. Owning the platform means we control the whole stack, the network, the software, and the hardware we ship, so we can tune reliability, customize how the system behaves, and fix things at the source instead of filing a ticket with a vendor and waiting.
What runs on Phoneware Edge?
One platform carries the whole communications stack: a hosted phone system with 60+ features, AI voice agents, mobility and Microsoft Teams, business texting, contact center and ACD, call recording, cloud fax, SIP trunking, meetings and video, and the multi-carrier internet failover that keeps all of it online. You add and change services in one place, with one company behind them.
How does Edge handle an internet or power outage?
Reliability is designed in. Unavailable Call Forwarding and disaster routing send calls to cell phones automatically the moment the internet, power, or a phone goes out. Underneath, our Peplink SD-WAN failover bonds fiber, cable, multi-carrier 5G, and Starlink, so when one connection drops, traffic shifts to a healthy one and calls in progress keep going.
What AI is built into Edge?
Because the platform is ours, AI is a first-class part of it, not a bolted-on add-on. AI voice agents answer, route, and handle routine calls around the clock, with your choice of AI model, a RAG knowledge base of your own content, and MCP integrations that let an agent read and update your other systems mid-call. AI-generated greetings and call transcription come standard.
How is Edge different from other hosted VoIP platforms?
A reseller can only configure what its vendor exposes. Because we operate Edge as a carrier, we shape reliability, customization, support, and integrations around how your business actually works. If you’re weighing a direct carrier against a reseller, we broke the difference down in reseller vs. carrier.
Everything that runs on Edge
Cloud phone system
Hosted PBX with 60+ features, auto attendant, hunt groups, find-me/follow-me, and voicemail-to-email with transcription.
AI voice agents
AI receptionists that answer, route, and handle routine calls around the clock, plus AI-generated greetings and call transcription, built into Edge.
Mobility & UC
Your extension on your cell, laptop, the web, or Microsoft Teams, same number everywhere you work.
Contact center & ACD
Queues, live monitoring, supervisor dashboards, recording, and reporting for teams that field volume.
Call recording
On-demand or always-on recording with HIPAA, PCI, and retention controls, plus quality review.
Cloud fax
Send and receive faxes by email or web portal, no machine, no dedicated fax line.
SIP trunking
Keep your on-prem PBX and put it on our network, with failover routing if it ever loses connection.
Internet & continuity
Multi-carrier 5G and Starlink failover (Peplink) that keeps you online, and on the phone, when your ISP isn’t.
Numbers & porting
Keep your numbers, add toll-free and new area codes, with E911 handled for you.
Meetings & video
HD video and audio conferencing with screen share, recording, and a dial-in bridge for every user.
Design, install & support
We plan it, configure it, ship it ready, train your team, and answer when you call. 40+ years of doing it this way.
Common questions
Is Phoneware Edge something I install?
No. Edge is a cloud platform your phones and apps connect to over the internet. We ship desk phones pre-configured, so you plug in and start dialing, and it works on desk phones, the mobile app, the web, desktop, and Microsoft Teams.
Do I have to move everything to Edge at once?
No. Start with what you need and add services over time. If you run an on-prem PBX, SIP trunking puts it on our network first, and you migrate to hosted Edge when you're ready.
Who supports Phoneware Edge?
We do, directly. Support is included for the life of your service at no extra charge, and when you call you reach a technician who knows your account by name.
What does Phoneware Edge cost?
Pricing is per user, per month, and quote-based so it fits what you actually use. See Plans or ask us for a quote.
Ready for a phone system built to keep running?
Call or text us, or send a note. We’ll look at your current setup and show you exactly what it looks like on Phoneware Edge, no pressure, no jargon.