Phoneware Edge, our own cloud platform
The technology you need.
The support you deserve.
Since 1982.
Phoneware Edge is our own cloud platform, we host it, we run it, we’re your telco, not a reseller. Voice, texting, and contact center on a network we control end to end, tuned to your business, with AI built in and real people who answer when you call.
Why Phoneware
The phone company you don’t have to think about.
Three things businesses tell us they switched for, and stayed for.
We’re the telco, not a reseller
Phoneware Edge runs on our own platform, in our own network. We control the whole stack, so we tune, secure, and customize it around exactly how your business works.
Built to keep running
Carrier-grade voice, multi-carrier 5G and Starlink failover, and automatic disaster routing. When the internet or the power blinks, your calls keep moving.
You reach a person, not a portal
Call and get a technician who knows your account by name. It’s how we’ve worked for 40+ years, and why people don’t leave.
Internet & business continuity
When your primary line drops, your calls stay up.
A phone system is only as reliable as the internet under it. We put multi-carrier 5G and Starlink failover beneath your voice with Peplink SD-WAN, so when a circuit, an ISP, or the power blinks, traffic reroutes automatically and your team keeps talking.
A Peplink Platinum Partner We design, install, and monitor the failover, not just resell a box. Desk phones & devices
The phones your team actually likes using.
Phoneware proudly offers Yealink desk phones, conference phones, and wireless headsets, and is a Yealink Premier Partner. Devices are shipped ready to plug in, ready to work.
Yealink, configured and supported by Phoneware We don’t just sell the phones. We provision them, ship them ready, and answer when they need anything. 
Work anywhere
Here, there, and everywhere.
Your business line isn’t tied to a desk phone. Make and receive calls on your business telephone number from your mobile phone, your laptop computer, or a tablet. Same phone number, same extension, whether you’re at the office, working from home, out of state, or out of the country.
Business texting · powered by Clerk
Your customers are already texting you.
Text-enable your business telephone numbers, so customers reach you at the same phone number whether they're calling or texting. Auto text-back fires on missed calls. Convert voice calls into text conversations. We handle the 10DLC and TCR registration that keeps your text messages flowing.
Voice is the core. Everything else your business runs on comes from the same place.
Add what you need, when you need it, texting, meetings, contact center, fax, even the internet that carries it. We set it up and stand behind it.
Cloud phone system
Hosted PBX with 60+ features, auto attendant, hunt groups, find-me/follow-me, and voicemail-to-email with transcription.
AI voice agents
AI receptionists that answer, route, and handle routine calls around the clock, plus AI-generated greetings and call transcription, built into Edge.
Mobility & unified communications
Your extension on your cell, laptop, the web, or Microsoft Teams, same number everywhere you work.
Business texting
Text-enable your main number and auto-reply straight from your attendant. We handle the 10DLC registration.
Contact center & ACD
Queues, live monitoring, supervisor dashboards, recording, and reporting for teams that field volume.
Call recording & compliance
On-demand or always-on recording with HIPAA, PCI, and retention controls, plus quality review.
Cloud fax
Send and receive faxes by email or web portal, no machine, no dedicated fax line.
SIP trunking
Keep your on-prem PBX and put it on our network, with failover routing if it ever loses connection.
Internet & business continuity
Multi-carrier 5G and Starlink failover (Peplink) that keeps you online, and on the phone, when your ISP isn’t.
Numbers & porting
Keep your numbers, add toll-free and new area codes, with E911 handled for you.
Meetings & video conferencing
HD video and audio conferencing with screen share, recording, and a dial-in bridge for every user.
Design, install & support
We plan it, configure it, ship it ready, train your team, and answer when you call. 40+ years of doing it this way.
Microsoft Teams
Your phone system, right inside Teams.
Your team already lives in Microsoft Teams. Use Phoneware Edge directly inside it, no second window, no context-switching.
Place & receive calls
Make and take business calls on your Phoneware number without ever leaving Teams.
Send & receive texts
SMS and MMS from the same Teams window your team already works in all day.
Manage your account
Update your extension, voicemail, and Phoneware Edge settings right from Teams.
Great read highlighting one of our innovative partners, Clerk Chat, and the growing impact of business messaging across industries.
We’re seeing this firsthand at Phoneware as well—nearly 40% of our own support engagements now happen via SMS/MMS, underscoring how critical real-time, conversational channels have become for both customer experience and operational efficiency. This article is a strong example of how modern messaging strategies are moving well beyond notifications into meaningful engagement.
Well done to the Clerk Chat team!!!
Clerk Chat
As we pause this Thanksgiving, we’re reminded that our greatest success doesn’t come from technology alone — it comes from people.
To our incredible customers, partners, and vendors: thank you for trusting Phoneware, for collaborating with us, and for being part of our journey. Your support means more to us than words can fully express.
Wishing you and your families a Thanksgiving filled with gratitude, connection, and joy. 🦃🍁
Looks like the guys had some fun in Miami Beach with #UGM2025 Jon Sletton Rick Waldrip
Everyone that I’ve been in contact with at Phoneware has been so professional. When I call, I reach a technician who knows my name.Dillan Sammons, West Grand School District
Ready for a phone system built to keep running?
Call or text us, or send a note. We’ll look at your current setup and show you exactly what it looks like on Phoneware Edge, no pressure, no jargon.