Phoneware, Phoenix, Arizona
Business phone systems, set up and supported from Phoenix.
Phoneware Edge cloud phones, Yealink desk phones, texting, AI voice agents and internet failover. We configure it before it ships, and a technician answers when you call.
Looking for a new phone system?
- See everything we set up12 services, one company
- See what the plans includePriced per user, quoted to fit
- Estimate your savingsSavings calculator
- Browse phones and headsets21 phones, headsets and accessories
- How switching worksWe plan, configure and ship it ready
- Hear from customers13 customer stories
One company for the phones, the lines and the internet under them.
Pick what you need. We set it up and support all of it.
Talk to customers
Phones, apps and messages on one number.
- Cloud phone systemHosted PBX with 60+ features, auto attendant, hunt groups, find-me/follow-me, and voicemail-to-email with transcription.
- AI voice agentsAI receptionists that answer, route, and handle routine calls around the clock, plus AI-generated greetings and call transcription, built into Edge.
- Mobility & UCYour extension on your cell, laptop, the web, or Microsoft Teams, same number everywhere you work.
- Business textingText customers from your main number, a direct line, or your auto attendant, and send instant text alerts to keep your team in the loop.
- Cloud faxSend and receive faxes by email or web portal, no machine, no dedicated fax line.
Stay connected
The lines, the numbers and the internet under them.
- SIP trunkingKeep your on-prem PBX and connect it to Phoneware, with failover routing if it ever loses connection.
- Internet & continuityMulti-carrier 5G and Starlink failover (Peplink) that keeps you online, and on the phone, when your ISP isn’t.
- Numbers & portingKeep your numbers, add toll-free and new area codes, with E911 handled for you.
Run the team
For offices that field a lot of calls.
- Contact center & ACDQueues, live monitoring, supervisor dashboards, recording, and reporting for teams that field volume.
- Call recordingOn-demand or always-on recording with HIPAA, PCI, and retention controls, plus quality review.
- Meetings & videoHD video and audio conferencing with screen share, recording, and a dial-in bridge for every user.
- Design, install & supportWe plan it, configure it, ship it ready, train your team, and answer when you call. 40+ years of doing it this way.
How switching works.
You keep your numbers. We do the setup, and technician support continues after it goes live.
- We plan itWe look at your current lines, phones and call flow and put together a quote.
- We configure itUsers, extensions, auto attendant and business hours, built before anything ships.
- We ship it readyPhones arrive set up for your Phoneware Edge extensions. Plug them in.
- We move your numbersYour numbers port over, with E911 addresses set.
- We answer when you callTechnician support is included for the life of your service.
Your extension rings on the desk phone, the mobile app, the laptop and Microsoft Teams, so the call reaches you on the job site too.
Mobility and TeamsPhones that arrive ready to use.
Yealink desk phones, conference phones and headsets, configured for your extensions before they ship. Phoneware is a Yealink Premier Partner.
Yealink T33GColour screen, HD voice 
Yealink T77U7-inch colour touch screen 
Yealink T34WBuilt-in dual-band Wi-Fi Phoneware began in 1982 as Telephone Warehouse, and we still help you pick the phone.
Shop phones and headsets
After you close, an AI voice agent answers.
AI voice agents are built into Phoneware Edge. They answer overflow and after-hours calls with your own business information.
- Answer and route
- Callers reach the right person or department
- Take messages
- and book appointments, around the clock
- Greetings
- AI-generated greetings and call transcription
In our customers' words.
Schools, golf clubs, manufacturers, accounting and financial firms, from Phoenix and beyond.
“Everyone that I’ve been in contact with at Phoneware has been so professional. When I call, I reach a technician who knows my name.”
Dillan Sammons, West Grand School District
Phoneware’s hosted PBX is the perfect system for small business: inexpensive, simple, reliable, portable and powerful.
Brad Patten, Bitwits LLC, technologyThe most pleasant surprise is that we get enhanced functionality at a lower monthly net cost.
Greg Heiland, Valutek, manufacturingWHAT A DIFFERENCE! Your knowledge, experience, and professionalism made all the difference.
Jess Kravitz, Securus Financial Group, financial servicesMy favorite Phoneware feature is having my office land line paired with my cell phone.
Kimalyn Fait, SRRG Accounting Service, accountingThe reduction in cost, the mobility of this system is wonderful, and the clarity is outstanding.
Alan Weisman, SPG LLC, business servicesThe Phoneware team provides great technology and reliable service.
Greg Butler, Availe, Inc., business services
Help for Phoneware customers.
Step-by-step guides for Phoneware Edge and for CommPortal and MaX UC, plus videos, downloads and the music-on-hold library.
- Sign in to your Phoneware Edge portalGetting started
- Set business hours and holidays with Time Frames on Phoneware EdgeAdmin guides
- Add or edit a user in the Phoneware Edge Manager PortalAdmin guides
- Send welcome emails to users on Phoneware EdgeAdmin guides
- Reset a user's password on Phoneware EdgeAdmin guides
- Unlock a locked-out user on Phoneware EdgeAdmin guides
- Set up Music on Hold on Phoneware EdgeAdmin guides
- Set up an auto attendant on Phoneware EdgeAdmin guides
Phoenix, Arizona. Since 1982.
Phoneware serves businesses across the country from its office in North Phoenix.
- Office
- 1506 W. Whispering Wind Dr, Suite 130, Phoenix, AZ 85085
- Hours
- Monday to Friday, 8am to 5pm Arizona time
- Phone
- 602-445-7777
- Where we serve
- Phoenix, Denver, Tucson and every state
