Blog
Notes from the phone company.
Plain talk about cloud telecom, reliability, and the platform we run.
See your whole team's day at a glance
Agent Availability draws every agent's status for each day in one printable timeline, with time logged in, available and unavailable beside it.
Read more →Omni: Dealers See Their Own Customers
Dealers can now browse active Autotask accounts, add prospects directly in Omni, and start quotes without re-entering customer records.
Read more →Omni: Save and Reuse Quote Templates
Dealers can now save frequent quote configurations as templates and start new customer quotes in two clicks with live catalog pricing.
Read more →Review one agent's queue activity
Agent Performance brings queue dispatch outcomes, time on a call, time in status and a day-by-day status timeline into one printable report.
Read more →Omni: Dealer Quotes and Customer Signing
Phoneware's internal Omni pilot lets invited representatives quote their dealer's customers and send a QuoteLink for signing.
Read more →Print Only the Queues You Want in Queue Stats
Tick the queues you care about on Call Center Queue Stats and print a report with only those rows.
Read more →Recording Notice Turns On With Your Domain
Recording Notice starts with the standard message when Phoneware enables it for your domain.
Read more →Voice Studio Can Research the Services You Already Use
Voice Studio can search official vendor documentation, cite what it finds, and keep published capabilities separate from tested connections.
Read more →Auto Textback Apps: Text the Caller, Post to Your CRM, or Both
Pick what each call event does. Send a text from your business number, send it through Clerk, or post the event to any system that accepts a webhook.
Read more →Ask the Assistant, Then Get a Real Person in the Same Chat
When the Phoneware Assistant can't finish the job, a real Phoneware teammate picks up the same conversation, without you starting over or picking up the phone.
Read more →Your office closes at 5. Emergencies don't.
Calendar Call Routing sends after-hours calls to whoever your Outlook or Google Calendar says is on call. Change the schedule by dragging an event.
Read more →Ask AI About a Hundred Calls at Once with Export for AI
Filter your call history, click Export for AI, and hand the transcripts to Claude, ChatGPT, or Copilot to answer questions no spreadsheet can.
Read more →AI Voice Agents That Answer, Route, and Take Messages
A voice agent that picks up around the clock, understands what callers need, sends them the right way, and texts them the details, in your account today.
Read more →Auto Textback: Follow Up with Callers Automatically
Text a caller the moment the right thing happens on a call, a missed call, a queue they abandoned, a voicemail they left, with your own message for each.
Read more →Real Call Center Reports, Built In
Queue Performance, Live Answer, and sentiment reports on the Call Center page, with the numbers that actually match your service levels.
Read more →Make Your Auto Attendant Smarter: Custom Apps for Menu Keys
Attach a calendar, a text message, or a webhook to any auto attendant key, routing calls dynamically based on real-time events.
Read more →Download Call Recordings in Bulk
Grab every recording that matches your current Call History filters in one click.
Read more →Find Any Call in Seconds with Advanced Filter
Search your call history by any field at once, either party, durations, sentiment, topics, agent, department, and export the results with transcripts.
Read more →Meet the Phoneware Assistant, AI Help Inside Your Portal
An AI assistant built into the Manager Portal that already knows who you are and which account you're in, so you can just ask.
Read more →Get Your Voicemails as a Text
Send a text the moment a voicemail lands, with the transcription included, and choose exactly who it comes from.
Read more →Introducing Phoneware Edge
A cloud communications platform bringing phone systems, business texting, contact center, and AI voice agents together in one place.
Read more →Ready for a phone system built to keep running?
Call or text us, or send a note. We’ll look at your current setup and show you exactly what it looks like on Phoneware Edge, no pressure, no jargon.