Meet the Phoneware Assistant, AI Help Inside Your Portal

Every portal has a learning curve. The Phoneware Assistant is a chat window built into your Manager Portal, where you can ask a question and get an answer grounded in your account.

Your signed-in session gives the Assistant your identity and the domain you are working in. You do not need to paste account numbers or explain your setup. It replaces the old third-party chat widget with help that understands Phoneware features, help articles, and setup guides.

Ask in context

Ask how to set up voicemail to text for a user, what a feature does, or who to call about billing. The Assistant answers in the context of the account and page you are already using.

Bring in a real person

Select Talk to a real person when the Assistant cannot finish the job. A Phoneware teammate joins the conversation already in progress, sees what you have said, and answers in the same window. When nobody is available, the chat tells you and Phoneware can follow up.

The conversation stays open as you move through the Manager Portal, including replies from a teammate. Return later and the conversation history remains.

Use it on the website or in the portal

On the Phoneware website, the Assistant asks for your name, company, email, and phone before the chat starts so a teammate can reach you when a conversation needs follow-up. In the Manager Portal, your signed-in session already supplies that context.

It’s in your Manager Portal today. Call or text us at 602·445·7777.