Phoneware Network Impairment 2025-10-22 – RESOLVED
On October 22 at approximately 8AM, we became aware of an impairment on the Metaswitch platform of the Phoneware VoIP Network. This is one of multiple VoIP platforms we use, and the impact is only to the customers on that platform. The issue is impacting incoming calls as well as access to the web portal and to the softphone app MaX UC. Our Metaswitch service provider is actively working on this issue and it is top priority.
Update from Metaswitch service provider – A fix has been applied and we are seeing connections now stable We will continue to monitor.
Oct 22, 2025 – 10:58 MST
Oct 22, 2025 – 10:09 MST
Update from Metaswitch service provider – We have identified the impairment and we are with the vendor at this time. Updates will be provided when available.
Oct 22, 2025 – 09:32 MST
Update from Metaswitch service provider – We have identified the impairment and we are with the vendor at this time. Updates will be provided when available.
Oct 22, 2025 – 09:10 MST
Update from Metaswitch service provider – As a service to our Partners we are activating our Partner Bridge. This will allow you to stay up to date on the current situation. If you would like to join please read below for access.
Toll Free: 800-309-2350
Update from Metaswitch service provider – We are also investigating an impairment of Inbound calling for Auto Attendants and ICM’s. We will update as more information is available.
Oct 22, 2025 – 08:20 MST
Update from Metaswitch service provider – We are currently investigating an issue with Metaview Web Access. This is just affecting Metaview at this time. Calls are completing as expected.
Oct 22, 2025 – 08:01 MST