AI voice agents
AI voice agents for your business phone
Intelligent agents that answer calls, book appointments, handle support, and take messages, built directly into your Phoneware Edge phone system. No new hardware. No separate platform.
- 24/7, never on hold
- 5 ready-to-deploy templates
- 3 AI model options
- Priced per agent, per month
Receptionist agent
Answers questions, screens callers, and transfers to the right person or queue, without putting anyone on hold.
Appointment scheduler
Books appointments and takes messages according to your instructions, connected directly to your calendar.
Support agent (CRM)
Connects with Zendesk, Freshdesk, or any MCP-compatible system to handle customer support inquiries in real time.
Message taker
Answers questions, captures messages, and emails a full transcript and call recording after every call.
Blank slate (custom)
Start from scratch and build the agent your business needs, your prompts, your functions, your workflows.
More templates every month
New agent templates are added regularly, so there’s a faster starting point for more use cases over time.
Built into Phoneware Edge, not bolted on
Because we run the platform, the agent has full awareness of your users, queues, and resources, and it can hand off to a human on your team the moment a call needs one. No new hardware, no separate platform to log into.
It answers, so your team does the work only they can
Let AI take the after-hours calls, the overflow, and the routine questions, and send the complex ones to people. Your callers always reach someone, a live person, an auto-attendant, or an AI receptionist, so no opportunity is lost.
Most “AI phone” features are a thin layer bolted onto a platform the provider doesn’t control. Phoneware Edge is different, we host and operate the platform, so the agent is a first-class part of your phone system, with the reach to actually do things during a call.
What your agent can do on a call
- Trigger webhooks to any external system and act on the response
- Send email mid-conversation, intake forms, alerts, and confirmations
- Send SMS to the caller with links, confirmations, and follow-ups
- Notify Slack or Microsoft Teams when something needs a human
- Book appointments on your connected calendar
- Chat over Edge with your team during the call
- Embed on your website as a web chat, the same intelligence, wherever customers are
- Play background audio and thinking sounds so the conversation feels natural
Choose your AI model
- GPT-4.1, maximum reasoning and accuracy, for complex intake and nuanced conversations
- GPT-4.1 Mini, speed-optimized for high-volume, straightforward routing
- Grok 3, a fast alternative for workflows that benefit from a different approach
Give your agent the right answers
Attach documents, PDFs, websites, and databases as a RAG knowledge base. Before every response, the agent retrieves the most relevant content from your material, so answers stay accurate, current, and specific to your business, with no hallucinations from general training data.
Connect to anything
Model Context Protocol (MCP) lets your agent read records, update data, and trigger workflows during the call, Zendesk, Freshdesk, Salesforce, HubSpot, ServiceNow, Google Calendar, a custom API, or any MCP server. No custom code required.
AI Voice Agents are priced per agent, per month on Phoneware Edge. Ask us for a quote.
Common questions
How is Phoneware's AI voice agent different from third-party AI phone tools?
Most AI phone features are a thin layer bolted onto a platform the provider doesn't control. Because we run Phoneware Edge, the agent is a first-class part of your phone system, with full awareness of your users, queues, and extensions, and it can hand a call to a live person on your team the moment one is needed.
Which AI models can I use for a Phoneware voice agent?
Three model options: GPT-4.1 for maximum reasoning on complex or nuanced calls, GPT-4.1 Mini for speed on high-volume routing, and Grok 3 as a fast alternative for workflows that suit it.
How do I keep the agent's answers accurate?
Attach your own documents, PDFs, websites, and databases as a RAG knowledge base. Before each response the agent retrieves the most relevant material from your content, so answers stay specific to your business instead of guessing from general training data.
What systems can the agent connect to?
Through Model Context Protocol (MCP), the agent can read records, update data, and trigger workflows mid-call: Zendesk, Freshdesk, Salesforce, HubSpot, ServiceNow, Google Calendar, a custom API, or any MCP server. No custom code required.
What does a Phoneware AI voice agent cost?
AI voice agents are priced per agent, per month on Phoneware Edge. Ask us for a quote.
Ready for a phone system built to keep running?
Call or text us, or send a note. We’ll look at your current setup and show you exactly what it looks like on Phoneware Edge, no pressure, no jargon.