Recording notices, handled automatically

When Phoneware enables Recording Notice for your domain, it starts with the standard message: “This call is being recorded.” Your office manager keeps the switch and can turn the service off at any time. It stays off until they turn it back on.

The Recording Notice panel has play buttons for the standard prompt and any custom notice your team uploads.

What it covers

Recording Notice covers outside calls that NetSapiens records. Outbound calls become eligible after the call is answered, including a silent answer or voicemail. Inbound notices wait until the recorded recipient’s SIP device is connected. Emergency and internal calls are excluded.

Super Users are covered like everyone else when their call recording is on. The notice line itself is excluded. Calls outside that coverage do not play a notice and do not create a log or usage entry. When Recording Notice cannot determine whether a call is being recorded, it records a missed notice so the activity log shows what the service saw.

Control notice behavior by call queue

Call queue greetings and Recording Notice are separate. Open the Recording Notice tile in the Manager Portal and find the Call Queues card. It lists every call queue in your domain, each with a Recording Notice switch.

Example Call Queues settings using fictional data.

Every queue starts on Play: a call from the queue gets the notice after a covered extension answers, never when the caller enters the queue. Set a queue to Suppress when its own greeting, intro or hold music already tells callers the call is recorded. Calls answered through that queue then connect without the notice, and Recording Notice doesn’t check what the queue plays. A call transferred out of the queue can still get the notice when the next extension answers. The row shows who set the queue to Suppress and when, and switching it back to Play returns the default.

Want early access when it goes live? Call or text us at 602·445·7777.