Resolve a Phoneware payment that still shows past due or was declined

Why does my account still show past due after a payment?

Phoneware applies payments to the oldest outstanding invoice first. If an account has more than one open invoice, a payment may satisfy an earlier balance while a newer invoice remains open. That does not mean the payment was lost.

What does a rejected or declined payment mean?

A rejected payment was not collected, so the invoice remains unpaid. Common causes include insufficient funds, an expired card, or incorrect account information. Update the payment method under PROFILE in the billing portal.

For the status of a specific payment or a complete payment history, email billing@phoneware.us or call 602-445-7777, option 3, with the account number.