Frequently Asked Questions About Phoneware Billing, Phoneware

How will I receive my bills? Phoneware invoices are generated on or around the 1st of each month and emailed as PDF attachments to the billing contact(s) on your account. If you have elected paperless billing, email is your only delivery method. If you have not received your invoice, check your spam folder or confirm that we have your correct email address on file. You may also access and download all invoices at any time through the billing portal.
To whom do I submit payment? Payments for monthly telephone service should be made to PHONEWARE INC, and mailed to the address listed on the bill: Phoneware, Inc., P.O. Box 71038, Phoenix, AZ 85050.
How can I access my account online? You should have received an email invitation to create a username in our billing portal. If you did not, please notify us at billing@phoneware.us so that we may send you a new registration email. After you have registered your username and password, you will be able to access your account at https://phoneware.mycloudbill.com/selfcare.
How do I reset my password? If you have set up your billing account with a username and password, but have forgotten the password, you may use the “Forgot Password?” function on the billing portal login page. When prompted, enter the username you set up for your account. If you have forgotten your username, please notify us via email at billing@phoneware.us so that we may assist you.
Can I pay with a credit card or bank transfer (e-check)? Yes. When you visit the online billing portal at https://phoneware.mycloudbill.com/selfcare, you can pay your bill via credit card or e-check (bank transfer). To add a credit card or bank account, in the billing portal click on PROFILE and then PAYMENT INFORMATION.
Can I have my bill paid automatically each month using my credit card or e-check? Yes. Log into your account at https://phoneware.mycloudbill.com/selfcare and select PROFILE from the menu. There you can add a credit card or bank account (e-check), enable AutoPay, and save.
Why is my first bill amount higher than expected? Your first bill typically includes activation charges and also prorated billing for your first partial month of service. PHONEWARE service is billed one month in advance, i.e., we send you a bill on the first of each month that covers the phone service for the coming month. But, your service probably did not “go live” on the first of a month, so your first bill will cover the partial month from when your service went live to the end of that month, plus the coming month. Prorated partial month charges and activation charges will show up on your bill under the “Other Charges and Credits” section. Partial month charges will show a date range, such as “from 06/16/23 to 06/30/23”. Activation charges will show a single date, such as “06/16/23”, which is the date the service was activated.
How do I cancel my service? Cancellation requires written notice by email. Send an email to support@phoneware.us with the account number and a description of which services to cancel, or a statement that all phone services are being cancelled. Services are disconnected and billing stops 30 days after the cancellation notice is received. A final invoice may cover that 30 day period.

Frequently Asked Questions About Phoneware Billing

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