Understand unfamiliar, prorated, and back-billed Phoneware charges

What are Other Charges and Credits?

Other Charges and Credits includes prorated charges, activation fees, and account adjustments. A prorated charge appears when service starts or changes during a month. Its invoice line includes the dates for the partial period being billed. A partial-period line is not, by itself, a duplicate charge.

Why does my invoice include charges from earlier months?

Back-billing can occur when a service was activated before billing began or when an account adjustment applies retroactively.

A public help page cannot identify a specific invoice line. If a charge remains unclear, email billing@phoneware.us or call 602-445-7777, option 3, with the account and invoice numbers. The billing team can review the line and correct an error.