Cancel Phoneware service, understand final invoices, and request a credit refund

Cancel Phoneware service

Send written notice to support@phoneware.us. Include the account number and identify the services to cancel, or state that all phone services should be cancelled. Services disconnect and billing stops 30 days after Phoneware receives the notice.

Why am I still receiving invoices after cancelling?

A final invoice may cover the 30-day notice period. If an invoice includes service beyond the cancellation date, contact the billing team with the account number and cancellation date so it can review and correct the account.

Request a refund for a credit balance

Phoneware issues a refund check to the billing address on file when a cancelled account has a credit balance. To use another mailing address or confirm the amount, email billing@phoneware.us with the account number and preferred mailing address.