Change an authorized contact or ownership on a Phoneware account

Phoneware can share account details and make account changes only for currently authorized contacts, as required by Customer Proprietary Network Information rules.

Change the primary contact or account ownership

The current authorized account holder must email billing@phoneware.us or call 602-445-7777, option 3. Provide the account number plus the new contact’s name and email address.

If you are not an authorized contact

The current account holder must authorize adding you before Phoneware can share account details or grant portal access. You can contact the billing team and ask it to reach the authorized account holder on your behalf, but Phoneware cannot disclose the account while authorization is unresolved.