Forward your main number for a specific day using a Special time frame

Need your main number to route differently on a specific day, like a holiday, office closure, or one-off event? You can set that up ahead of time so it kicks in automatically.

Step 1: Log in to your portal

Go to edge.phoneware.cloud and sign in with your Manager Portal credentials.

Step 2: Create a Special time frame

1. Go to Time Frames > Domain.
2. Look for a time frame named Special. If you don’t have one, create one and set the type to Specific Date.
3. Add the date (or dates) you want the rule to apply to. You can also narrow it to a specific time range if it shouldn’t run all day.

You can add multiple dates to the same Special time frame, so you only need one for all your one-off closures.

Step 3: Route your main number for that time frame

1. Go to Inventory > Phone Numbers and click your main phone number to open it.
2. Find the Special time frame in the routing list. If it isn’t there yet, select it from the dropdown and click + to add it.
3. Choose how calls should be handled. To forward to an outside number, select PSTN Number and enter the destination. (PSTN just means a regular phone number that anyone can call.)
4. Drag this rule to the top of the list so it takes priority over your other routing rules.
5. Click Save.

That’s it. When the date arrives, calls to your main number will automatically follow the Special routing rule. No need to remember to switch anything manually.