Welcome to your new phone system.
This goes with the “Your new phone system account” email you received, the one with your login username, extension, direct number, and a link to finish setting up your account. Here’s everything to get going.
Four steps to get going.
Your username, password and HostID are in your TVC welcome email. Keep it open while you work through these.
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Sign in to your user portal
Sign in to manage your extension, voicemail, greetings, and status. Use the username and password from your TVC welcome email.
Sign in to the portal -
Use WebPhone in your browser
Make and receive calls right from your computer. Log into the portal, choose APPS then WebPhone, and optionally SETTINGS then INSTALL PWA to add it as a desktop app.
WebPhone walkthrough -
Set up SNAP Mobile
Turn your cell into your office phone (iOS & Android). Scan the code for your phone (or tap to open the store), then sign in with your portal username and password. When it asks for a HostID, use the one in your TVC welcome email.
Get the mobile app
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Learn your desk phone (Grandstream GRP2615)
Quick-reference guides and short videos for transfers, hold, conferencing, and everyday keys on your phone.
Desk phone videos
iPhone 
Android Questions & support
Contact your organization’s system administrator, or reach TVC Customer Support:
- Dial
- 611 from your TVC Phoneware Edge extension
- Call or text
- 951·677·4422
- Chat
- phoneware.us
Need a hand getting set up?
Reach a real person who knows your account, usually the same day.