New user · Phoneware Edge
Welcome to Phoneware Edge.
Your system is live. Here’s everything you need to get going, and a real technician a phone call away if you get stuck.
- 1
Sign in to your portal
Manager or user, sign in to Phoneware Edge to manage your extension, voicemail, and settings. Not sure which portal is yours? It’s Edge.
Go to sign-in - 2
Set up voicemail & your greeting
Record your name and greeting and turn on voicemail-to-email so messages land in your inbox with a transcription.
Voicemail setup guide - 3
Take your line anywhere
Install the mobile app and desktop softphone so your business number rings on your cell, laptop, and the web, same number everywhere.
Download the apps - 4
Learn your desk phone
Short walkthroughs for transfers, hold, conferencing, and the everyday buttons on your Yealink phone.
Watch the videos - 5
Everyday admin tasks
Holidays, auto attendant greetings, call routing, adding users. Step-by-step help for managers, all in one place.
Browse the help center - 6
Reach a real technician
Stuck on anything? Call or text and reach a person who knows your account by name, no outsourced call center.
Get support
Just here to sign in? Head to your portal. Managing a whole team? Our support center has admin guides, or Call or text 602·445·7777 and we’ll walk you through it.
Questions on day one?
Call or text a real Phoneware technician who knows your account. No tickets to nowhere, no outsourced call center.