Included with Phoneware Edge VoIP
Your phone menu can send a text as easily as it transfers a call.
Phoneware Edge TXT is the business text-back feature built into Phoneware Edge. When a caller presses a menu option, they get exactly what they need back by text: a link, a map, a menu, or a way to book, instantly.
- No add-on fee
- No new number
- No new platform to log into
Every key can trigger its own message, its own link, automatically.
Meet customers where they are
Text is faster than waiting on hold.
Customers increasingly reach for a text over a phone call when they just need information. Edge TXT meets them there, without changing how your business runs day to day.
- Sends automatically on a keypress
A caller selects a menu option and gets a text back in seconds, no staff involved.
- Answers without a hold queue
Directions, hours, and pricing go out instantly instead of making someone wait for a person.
- Cuts repeat calls and voicemail pile-up
Fewer people call back asking the same question twice, so your team fields less repetitive volume.
How a single call plays out
Four steps, no extra software.
Customer calls in
They reach your existing auto attendant, same as always.
They press a menu option
Directions, hours, booking, whatever you've mapped to that key.
Edge TXT fires a text
A message goes out immediately with the link or info they need.
They tap and they're done
No hold, no callback, no second call to your team.
More than words
Deliver rich, clickable content instantly.
A text message can carry a live link. Edge TXT turns any menu option into a one-tap action for your customer.
Maps & directions
Drop a pin straight to your front door.
Online ordering
Send a direct link to check out or order ahead.
Scheduling
Let them book an appointment on their own time.
Store & product pages
Point customers to exactly what they called about.
Web pages & FAQs
Answer the common question without a hold.
Documents & resources
Share a PDF, form, or spec sheet directly.
Built into your auto attendant
Nothing new to manage.
Edge TXT lives inside the menu you already have. Callers dial in the same way. Your team doesn't touch a new system.
- No separate texting platform to log into
- No new workflow for your staff to learn
- No extra phone number to advertise
Optional: send from your main business number.
Keep every conversation under the number your customers already know. Replies land in one place, and your brand stays front and center.
See all business texting optionsNo add-on fee
It's already part of Phoneware Edge VoIP.
If your business runs on Phoneware Edge, you already have access to Edge TXT. There's nothing extra to buy and nothing extra to bill.
Want to see it on your own menu?
If you've ever gotten a text back from us, you've already seen Phoneware Edge TXT at work. Ask your representative for a walkthrough on your account.