Print Only the Queues You Want in Queue Stats
Supervisors print the Queue Stats report to review how their queues did. In a domain with dozens of queues, that printout carried every one of them. Ticking a queue changed the graph, and the table still listed everything.
A customer asked for a way to print only the queues they care about. We added it to the Queue Stats page you already use rather than building a separate report.
How it works
Open Call Center > Reports > Queue Stats. Next to “Hide rows with no data” and “Hide totals on table” there is a new checkbox, Hide deselected rows.
- Tick the queues you want. These are the same checkboxes that choose what the graph shows.
- Turn on Hide deselected rows.
The table keeps your ticked queues and hides the rest. Click Print and the printed report has only those queues.
Untick everything and every row comes back, so the table is never empty. Your browser remembers the setting for the next time you open Queue Stats.
Agent Stats and Dialed Number Stats
The checkbox works on the Agent Stats and Dialed Number Stats tabs too. Those tabs start with every row ticked, so untick the agents or numbers you want to leave out, turn the option on, and print.
Totals and the CSV download
The totals row on screen still adds up every queue in the domain, and the printed report leaves the totals row off. The CSV download still includes every queue for the date range.
How to get it
Phoneware turns this on per customer, and it is live for the customer who asked for it. To turn it on for your domain, email support@phoneware.us, or call or text us at 602·445·7777.
