Blog
Notes from the phone company.
Plain talk about cloud telecom, reliability, and the platform we run.
AI Voice Agents That Answer, Route, and Take Messages
A voice agent that picks up around the clock, understands what callers need, sends them the right way, and texts them the details, in your account today.
Read more →Auto Textback: Follow Up with Callers Automatically
Text a caller the moment the right thing happens on a call, a missed call, a queue they abandoned, a voicemail they left, with your own message for each.
Read more →Download Call Recordings in Bulk
Grab every recording that matches your current Call History filters in one click, instead of saving them one at a time.
Read more →Real Call Center Reports, Built In
Queue Performance, Live Answer, and sentiment reports on the Call Center page, with the numbers that actually match your service levels.
Read more →Make Your Auto Attendant Smarter: Custom Apps for Menu Keys
Attach a calendar, a text message, or a webhook to any auto attendant key, and route calls by what's actually happening instead of a fixed menu.
Read more →Find Any Call in Seconds with Advanced Filter
Search your call history by any field at once, either party, durations, sentiment, topics, agent, department, and export the results with transcripts.
Read more →Meet the Phoneware Assistant, AI Help Inside Your Portal
An AI assistant built into the Manager Portal that already knows who you are and which account you're in, so you can just ask.
Read more →Get Your Voicemails as a Text
Send a text the moment a voicemail lands, with the transcription included, and choose exactly who it comes from.
Read more →Introducing Phoneware Edge, our own platform
We stopped reselling someone else's phone platform and started running our own. Here's what that means for reliability, customization, and AI.
Read more →Yealink T5-Series VoIP Telephones
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Read more →Ten ways cloud-based telecom can help your business
From lower capital expense to working anywhere, ten concrete ways a cloud phone system changes what a business can do.
Read more →The rapidly evolving world of business telecom
Broadband and the cloud turned business phone service upside down, and made modern VoIP crisper, cheaper, and more reliable than the lines it replaced.
Read more →what are the benefits of cloud-based telecom?
- NO SERVERS - No expensive servers to purchase - all you need are VoIP telephones and an internet connection. - NO LINES - No traditional telephone…
Read more →what is the cloud?
"The cloud" is a term that refers to a physical infrastructure of computers and servers located in massive warehouses called “data centers” all over the…
Read more →what is cloud-based telecom?
Cloud-Based Telecom, also known as Hosted VoIP or Hosted PBX, is the modern way to equip your organization with a powerful, advanced, full-featured…
Read more →Ready for a phone system built to keep running?
Call or text us, or send a note. We’ll look at your current setup and show you exactly what it looks like on Phoneware Edge, no pressure, no jargon.