Richmond, VA · customers here

Business phone systems in Richmond, VA

Virginia's capital is where finance, insurance, and Fortune 500 headquarters set up shop. Phoneware gives Richmond businesses, from Scott's Addition startups to downtown firms, phones they don't have to think about.

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A platform we own end to end

Richmond businesses run on Phoneware Edge, our own cloud platform. We host it, tune it, and support it, so you get a telco, not a reseller.

Built to keep answering

Multi-carrier 5G and Starlink failover keep Richmond teams online when a circuit, an ISP, or the power blinks. Carrier-grade voice, automatic disaster routing.

AI voice agents built in

AI receptionists answer, route, and handle routine calls around the clock, built into the platform, priced per user.

People who pick up

Call and reach a real technician who knows your account, not an outsourced call center. Serving Richmond and all of Virginia.

The full platform, for Richmond businesses

Everything a Richmond team needs to communicate, connect, and serve, on one platform we own and support, billed per user.

Cloud phone systemHosted PBX with 60+ features, auto attendant, hunt groups, find-me/follow-me, and voicemail-to-email with transcription. AI voice agentsAI receptionists that answer, route, and handle routine calls around the clock, plus AI-generated greetings and call transcription, built into Edge. Mobility & UCYour extension on your cell, laptop, the web, or Microsoft Teams, same number everywhere you work. Business textingText-enable your main number and auto-reply straight from your attendant. We handle the 10DLC registration. Contact center & ACDQueues, live monitoring, supervisor dashboards, recording, and reporting for teams that field volume. Call recordingOn-demand or always-on recording with HIPAA, PCI, and retention controls, plus quality review. Cloud faxSend and receive faxes by email or web portal, no machine, no dedicated fax line. SIP trunkingKeep your on-prem PBX and put it on our network, with failover routing if it ever loses connection. Internet & continuityMulti-carrier 5G and Starlink failover (Peplink) that keeps you online, and on the phone, when your ISP isn’t. Numbers & portingKeep your numbers, add toll-free and new area codes, with E911 handled for you. Meetings & videoHD video and audio conferencing with screen share, recording, and a dial-in bridge for every user. Design, install & supportWe plan it, configure it, ship it ready, train your team, and answer when you call. 40+ years of doing it this way.

Phoneware Edge in Richmond

Richmond is the state capital and a genuine corporate town: Altria, Dominion Energy, and CarMax all run their headquarters here, and the Federal Reserve Bank of Richmond anchors a deep finance and insurance sector. Meanwhile Scott's Addition has turned old warehouses into breweries, startups, and creative studios. VCU keeps the talent coming. Phoneware fits businesses at either end of that spectrum.

Local service, national reach

An insurance office downtown and a taproom in Scott's Addition need different things from a phone system, but both need it to work. Phoneware handles voice, business texting, meetings, and contact center on one platform we run ourselves. When a Richmond team calls with a problem, a real technician answers and fixes it, no ticket queue, no runaround.

Serving Richmond, Virginia, and businesses nationwide. Call or text 602·445·7777 to talk it through.

More of Virginia we serve

Virginia Beach, VA

Ready for a phone system built to keep running?

Call or text us, or send a note. We’ll look at your current setup and show you exactly what it looks like on Phoneware Edge, no pressure, no jargon.

Call 602·445·7777 Text us info@phoneware.us