Rochester, NY · customers here

Business phone systems in Rochester, NY

Rochester built the world's imaging and optics industry and never stopped inventing. Phoneware keeps that spirit connected, from the University of Rochester's medical corridor to the photonics shops that still call this city home.

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A platform we own end to end

Rochester businesses run on Phoneware Edge, our own cloud platform. We host it, tune it, and support it, so you get a telco, not a reseller.

Built to keep answering

Multi-carrier 5G and Starlink failover keep Rochester teams online when a circuit, an ISP, or the power blinks. Carrier-grade voice, automatic disaster routing.

AI voice agents built in

AI receptionists answer, route, and handle routine calls around the clock, built into the platform, priced per user.

People who pick up

Call and reach a real technician who knows your account, not an outsourced call center. Serving Rochester and all of New York.

The full platform, for Rochester businesses

Everything a Rochester team needs to communicate, connect, and serve, on one platform we own and support, billed per user.

Cloud phone systemHosted PBX with 60+ features, auto attendant, hunt groups, find-me/follow-me, and voicemail-to-email with transcription. AI voice agentsAI receptionists that answer, route, and handle routine calls around the clock, plus AI-generated greetings and call transcription, built into Edge. Mobility & UCYour extension on your cell, laptop, the web, or Microsoft Teams, same number everywhere you work. Business textingText-enable your main number and auto-reply straight from your attendant. We handle the 10DLC registration. Contact center & ACDQueues, live monitoring, supervisor dashboards, recording, and reporting for teams that field volume. Call recordingOn-demand or always-on recording with HIPAA, PCI, and retention controls, plus quality review. Cloud faxSend and receive faxes by email or web portal, no machine, no dedicated fax line. SIP trunkingKeep your on-prem PBX and put it on our network, with failover routing if it ever loses connection. Internet & continuityMulti-carrier 5G and Starlink failover (Peplink) that keeps you online, and on the phone, when your ISP isn’t. Numbers & portingKeep your numbers, add toll-free and new area codes, with E911 handled for you. Meetings & videoHD video and audio conferencing with screen share, recording, and a dial-in bridge for every user. Design, install & supportWe plan it, configure it, ship it ready, train your team, and answer when you call. 40+ years of doing it this way.

Phoneware Edge in Rochester

Rochester turned a legacy of Kodak, Xerox, and Bausch and Lomb into today's strengths: optics and photonics, healthcare anchored by the University of Rochester Medical Center, higher education at RIT, and food companies like the grocers headquartered nearby. A precision-optics maker and a busy medical practice run very differently, but both need phones, texting, and meetings that don't fail. We build them, with internet and failover included.

Local service, national reach

Rochester knows the difference between a company that ships and one that supports. Phoneware supports. We're the telco and we run the platform ourselves, so a Rochester business reaches a real technician, not a call center script. It's a national platform with local-grade service, backed by 40-plus years of doing it this way.

Serving Rochester, New York, and businesses nationwide. Call or text 602·445·7777 to talk it through.

More of New York we serve

New York City, NY

Ready for a phone system built to keep running?

Call or text us, or send a note. We’ll look at your current setup and show you exactly what it looks like on Phoneware Edge, no pressure, no jargon.

Call 602·445·7777 Text us info@phoneware.us