Ann Arbor, MI · customers here

Business phone systems in Ann Arbor, MI

Ann Arbor runs on research: the University of Michigan, a teaching hospital, and the tech and biotech startups that spin out of both. Growing companies need communications that scale with them.

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A platform we own end to end

Ann Arbor businesses run on Phoneware Edge, our own cloud platform. We host it, tune it, and support it, so you get a telco, not a reseller.

Built to keep answering

Multi-carrier 5G and Starlink failover keep Ann Arbor teams online when a circuit, an ISP, or the power blinks. Carrier-grade voice, automatic disaster routing.

AI voice agents built in

AI receptionists answer, route, and handle routine calls around the clock, built into the platform, priced per user.

People who pick up

Call and reach a real technician who knows your account, not an outsourced call center. Serving Ann Arbor and all of Michigan.

The full platform, for Ann Arbor businesses

Everything a Ann Arbor team needs to communicate, connect, and serve, on one platform we own and support, billed per user.

Cloud phone systemHosted PBX with 60+ features, auto attendant, hunt groups, find-me/follow-me, and voicemail-to-email with transcription. AI voice agentsAI receptionists that answer, route, and handle routine calls around the clock, plus AI-generated greetings and call transcription, built into Edge. Mobility & UCYour extension on your cell, laptop, the web, or Microsoft Teams, same number everywhere you work. Business textingText-enable your main number and auto-reply straight from your attendant. We handle the 10DLC registration. Contact center & ACDQueues, live monitoring, supervisor dashboards, recording, and reporting for teams that field volume. Call recordingOn-demand or always-on recording with HIPAA, PCI, and retention controls, plus quality review. Cloud faxSend and receive faxes by email or web portal, no machine, no dedicated fax line. SIP trunkingKeep your on-prem PBX and put it on our network, with failover routing if it ever loses connection. Internet & continuityMulti-carrier 5G and Starlink failover (Peplink) that keeps you online, and on the phone, when your ISP isn’t. Numbers & portingKeep your numbers, add toll-free and new area codes, with E911 handled for you. Meetings & videoHD video and audio conferencing with screen share, recording, and a dial-in bridge for every user. Design, install & supportWe plan it, configure it, ship it ready, train your team, and answer when you call. 40+ years of doing it this way.

Phoneware Edge in Ann Arbor

Ann Arbor is a college town that turned into a tech and life sciences hub. The University of Michigan and Michigan Medicine anchor it, and a steady stream of research spins out into startups, biotech firms, and software companies clustered downtown and along the research corridors. Add the law offices, agencies, and independent shops on Main and State Street, and you've got a small city that punches above its size. Phoneware fits all of them.

Local service, national reach

You won't get an outsourced call center. Call Phoneware and a real technician who knows your Ann Arbor account answers, whether you're a two-person startup or a growing biotech near campus. We plan the system, ship the phones ready to use, port your numbers, and add lines as fast as you hire. National platform, people who actually pick up.

Serving Ann Arbor, Michigan, and businesses nationwide. Call or text 602·445·7777 to talk it through.

More of Michigan we serve

Detroit, MI

Ready for a phone system built to keep running?

Call or text us, or send a note. We’ll look at your current setup and show you exactly what it looks like on Phoneware Edge, no pressure, no jargon.

Call 602·445·7777 Text us info@phoneware.us