Legal
E911 Disclosure
Important information about emergency calling and its limitations on VoIP service.
Acknowledgment
By responding to this Addendum, you are affirmatively acknowledging that (1) you have read and understood this E911 Disclosure Addendum, (2) you understand that you may not be able to contact emergency services by dialing 9-1-1 using the VoIP Virtual Telephone System, and (3) you understand that you must inform users of the VoIP Virtual Telephone System that they may not be able to contact emergency services by dialing 9-1-1 using the VoIP Virtual Telephone System.
Limitations
- VoIP E911 service may not operate during a power outage.
- VoIP E911 service will not operate if your broadband connection is disrupted or service has been suspended for any reason, including non-payment.
- You must provide Phoneware with your correct service address, or E911 calls may be routed to emergency personnel who cannot assist you.
- E911 calls may not complete, or may be routed to personnel who cannot assist you, if you disable, damage, or move the device to a location other than the service address you provided.
- E911 calls may be delayed or dropped due to network architecture.
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