Call recording & compliance
Record calls the compliant way
On-demand or always-on recording with the controls regulated businesses need, encryption, role-based access, retention policies, and PCI pause-resume, plus quality review to coach your team.
- HIPAA & PCI controls
- Encryption & role-based access
- Retention policies
- Live monitoring & QA
On-demand or always-on
Record everything, or only what you choose, per user or per queue, however your policy and your industry require.
Compliance controls
Encryption, role-based access, and retention policies help you meet HIPAA, PCI, and MiFID II obligations.
PCI pause & resume
Automatically pause recording while a caller reads a card number, then resume, so sensitive data never lands in the recording.
Live monitoring
Supervisors can monitor active calls in real time for training and quality assurance.
Search & retrieve
Find the call you need fast, with recordings organized and searchable in a secure web portal.
Quality management
Score calls, track trends, and turn recordings into a coaching program that lifts the whole team.
Built for regulated industries
Finance, healthcare, and other regulated fields can't treat recording as an afterthought. Phoneware's recording is built for the controls, encryption, and retention those rules demand.
More than a compliance box
Recordings are also your best training material. Review real calls, recognize what works, and standardize it across the team.
Recording calls is table stakes in a lot of industries, doing it in a way auditors accept is the hard part. Phoneware’s recording gives you the encryption, access controls, and retention policies to stay compliant, and the review tools to actually learn from every call.
Explore more of the platform
Contact center & ACD
Queues, live monitoring, supervisor dashboards, recording, and reporting for teams that field volume.
Cloud phone system
Hosted PBX with 60+ features, auto attendant, hunt groups, find-me/follow-me, and voicemail-to-email with transcription.
Mobility & UC
Your extension on your cell, laptop, the web, or Microsoft Teams, same number everywhere you work.
Ready for a phone system built to keep running?
Call or text us, or send a note. We’ll look at your current setup and show you exactly what it looks like on Phoneware Edge, no pressure, no jargon.