Download Call Recordings in Bulk

Pulling call recordings used to mean clicking into each call, downloading the file, and repeating. If you needed a month of calls for a review, that was a long afternoon. Download Recordings does the whole set at once.

Filter your Call History to exactly the calls you want, then download every recording in that view in a single action. Whatever filters are active, the download mirrors them, so you get precisely the set you’re looking at and nothing else.

Where it helps

• Quality reviews. Filter to one agent or one queue for the week and pull the whole batch for a coaching session.
• Compliance and disputes. Grab the exact calls tied to an account or a date range for your records.
• Handoffs. Give a manager or a client the recordings they need without emailing files back and forth.

There’s nothing to install and nothing new to learn. It respects the filters you already know how to set, and hands you the files.

Download Recordings is in your Manager Portal today. Not sure where it lives? Call or text us at 602·445·7777.