When someone needs help, the last thing you want is a call that goes unanswered. Edge On Call Connect makes sure every call reaches the right person, day or night, no matter what your schedule looks like.
On Call Connect routes every call to whatever fits your team and your workflow: a cell phone, a mobile app, a text message, an answering service, an AI voice agent, or a voicemail that springs into action. Mix them: front desk during business hours, the on-call cell in the evening, the AI agent overnight.
On Call Connect integrates directly with Google Calendar and Outlook, so call routing follows your schedule automatically. Need to change who's on call? Edit the calendar event from your phone or computer. No phone system portals, no support tickets. Done.
Google CalendarGoogle Workspace · read-only connection
Outlook CalendarMicrosoft 365 · read-only connectionOur AI voice agents go beyond simple routing. After hours, they triage incoming calls using your knowledge base: answering questions, routing to the right on-call person, sending texts and emails, and logging every interaction so nothing disappears into the night.
Sometimes a message is the right first step. On Call Connect turns voicemail into an active alert: callers are reassured their message will be acted on immediately, and it will be.
The moment a voicemail lands, text notifications fire. If the situation calls for it, an automated call cascade works through your on-call list, primary, then backup, then management, until someone picks up. And every call is logged: anything that needs eyes tomorrow can open a support ticket automatically for next-day follow-up, so nothing rides on someone remembering.
Answered live, triaged by the agent, or logged with a ticket waiting for follow-up. Nothing slipped through the night.