SNAPmobile is the powerful mobile softphone for Phoneware Edge which allow you to take your business phone line calling and functionality with you on your mobile phone. You can make and receive calls on your business telephone number, access your voicemail, control your account settings, and more.

Setting up the SNAPmobile app for iPhone:

  1. Visit the app store and search for SNAPmobile. The publisher should be NetSapiens. Or use the QR code below:


2. Get the app.

3. After the download and installation complete, open the app.

4. Enter your host ID: phoneware

5. You will then be prompted to enter your user ID and password. These should have been provided to you in your welcome email. You may reset your password if needed by visiting https://edge.phoneware.cloud.

6. You will then be prompted to allow access various features and capabilities on your mobile phone. Please allow all.

7. After all accesses have been granted, you will see the main phone home screen. Here you can make calls, access your contacts, voicemail, chat and text messages, call history and more.

For a SNAPmobile user guide, click here. You may reference the SNAPmobile user guide for MyCloudMobile, just use the QR Codes from this page.

Setting up the SNAPmobile app for Android:

1. Visit the Google play store and search for SNAPmobile. The publisher should be NetSapiens. Or use the QR code below:

2. Install the app.

3. Open the app. You should first see a consent screen. Accept this.

4. Enter your host ID: phoneware

5. You will then be prompted to enter your user ID and password. These should have been provided to you in your welcome email. You may reset your password if needed by visiting https://edge.phoneware.cloud.

6. You will then be prompted to allow access various features and capabilities on your mobile phone. Please allow all.

7. After all accesses have been granted, you will see the main phone home screen. Here you can make calls, access your contacts, voicemail, chat and text messages, call history and more.

For a SNAPmobile user guide, click here.