This support information is associated with the email message you received titled “Your new phone system account”. This email message provided your login username, extension, direct phone number (if assigned), and a button/link to complete the setup of your account.
User Guides
Yealink + Netsapiens Telephone Quick Reference User Guide
WebPhone
WebPhone is a browser application that allows users to utilize their computer as their office telephone. Users can make and receive phone calls, access messages, control their status, see the status of other users, and much more. To open the WebPhone, log into the portal, choose APPS then WebPhone. You can also install the WebPhone as an app. To do so, open the WebPhone, choose SETTINGS, and then choose INSTALL PWA. This will install an app on your computer which can be used to directly launch the WebPhone.
SNAP Mobile App
SNAPMobile is powerful software application for Android and iPhone that allows users to utilize their mobile device as their office telephone. Users can make and receive phone calls, access messages, control their status, see the status of other users, and much more. You will use the same username and password as your portal account.
When prompted for a HostID, enter the host ID that was included in your new user welcome email.
Download and install SNAPmobile for iPhone from Apple App Store
Download and install SNAPmobile for Android from Google Play Store
Helpful resources
Other documents and guides: https://phoneware.us/downloads
Support resources: https://phoneware.us/how-can-i/
Video guides: https://phoneware.us/videos
Questions & Support:
For assistance, contact your organization’s system administrator, or contact Phoneware Customer Support:
- By calling 611 from your Phoneware extension
- By calling or sending a text message to (602) 445-7777
- By sending an email to support@phoneware.us
- By connecting Via chat at https://phoneware.us