If a user in your Phoneware account dials 911, the system can notify multiple parties about the call. This may aid in directing emergency personnel to the correct location within your organization, and also alert necessary parties that an emergency situation exists. The system can send notifications via a phone call and/or an email message.

To configure emergency notifications:

  1. Log into the admin portal.
  2. On the left menu, click on MISC SETTINGS near the bottom of the menu.
  3. Click on the CALL NOTIFICATIONS tab.
  4. Click on ADD NEW to add new notification entries.

If your organization has multiple locations, these will be set up as departments, and you can set up different notification rules for each department so that the appropriate people receive notifications about emergency calls that were dialed at a specific location.

After setting this up, you can test it by dialing 933 from any phone in your organization that is on the Phoneware network. 933 is a test number that will confirm the address associated with the extension, and will also trigger the emergency call notification system.

When you receive a phone call notification of an emergency call, you must confirm your receipt of the notification by pressing 1. If you do not confirm, the system will keep notifying you.

If you have any questions, please contact Phoneware Support.