Carrier-class business phone service delivered from the cloud. Nothing to install, nothing to outgrow. Add users and features the day you need them.
01 / What Edge is
No system to install. Nothing to outgrow.
Picking a business phone system used to be a gamble. The day it was installed you had either outgrown it or watched a must-have feature ship without you. Phoneware Edge is delivered as a service, so capacity and capability are a setting, not a capital project.
Auto attendants
Greet callers and route them anywhere. Change menus yourself in the web portal, any time.
Call center
Queues for offices with real hold times, plus the reporting to see what is happening in them.
Mobile twinning
Ring the cell and the desk phone together so nobody has to guess where you are.
Conference bridges
Password-protected, multi-party bridges on your own numbers.
Voicemail to email
Messages arrive with caller ID, a .wav file, and a full text transcription.
Web portal with chat
Chat with coworkers, read call history, and make system changes from one place.
Manager portal
A better way to manage
Administrative portal built for office managers, not engineers
Agent statistics to track performance
Full call history, searchable
The app
Be mobile
Call from your business number, not your personal one
Send and receive texts, or chat with colleagues
Check voicemail, set answering rules, change greetings
See at a glance whether a colleague is on a call
Endpoints
02 / Devices
An endpoint for every kind of desk
Not everyone needs the same phone. Mix desk phones, conference phones, and cordless handsets with the mobile softphone and browser WebPhone, and manage all of it from one portal.
SIP-T74W
Executive desk phone
Color display, Wi-Fi and Bluetooth built in.
SIP-T73W
Prime business phone
The everyday desk phone. Color display, Wi-Fi, Bluetooth.
CP935W
Conference phone
Wireless room speakerphone for huddle and meeting spaces.
AX83H
Cordless handset
Wi-Fi cordless for warehouses, shops, and back rooms.
Connectivity
Fits the environment you already have
Gigabit Ethernet
Phone and computer share one drop with no bandwidth bottleneck.
Wi-Fi
No Ethernet at the desk? Connect wirelessly at full voice quality.
Bluetooth 5.2
Pair the headset or earbuds you already own and work hands-free.
DECT
Secure cordless calling with range about the length of a football field.
02
Accessories
03 / Accessories
Headsets galore
Hands free for the people who live on the phone all day, and something pocketable for the people who do not. Every model below pairs with Edge desk phones and the softphone.
WH64 Mono
DECT wireless
Wireless DECT with a dual-mode base that serves the desk phone and the computer at once. Built for all-day queue work.
WH63 Convertible
DECT wireless
Wear it over the head or on the ear, and drop it in the portable charging base between calls.
BH71 Pro
Bluetooth mono
Lightweight single-ear Bluetooth with a charging case that doubles as a power bank. Goes where you go.
BH70 Mono
Bluetooth mono
Long-battery Bluetooth headset with noise-cancelling mic for open offices and hot desks.
Also available: WH62 dual / WH68 / BH74 ANC / EXP55 expansion module / power supplies and wall mounts
03
Why Edge
03 / Reasons to move
Cut the cord
Step away from legacy carriers without giving up a single number your customers already dial.
Keep your numbers, drop the lines
Port every existing business number
Unlimited simultaneous calls, so no more busy signals
Unlimited calling across the U.S. and Canada
Work from anywhere
Office, home, on the road, or overseas. Your extension travels with you and the caller never knows the difference.
Music and messages on hold
A large licensed music library
Seasonal and holiday options
Promotional on-hold messages at no extra cost
Auto attendant and IVR
Transfer to users, groups, voicemail, or outside numbers
Multi-level menus or informational-only messages
Directory lookup so callers can find staff by name
AI voices for fast, natural prompt changes
No more missed calls
Your phone, tablet, or laptop becomes your office extension. Ring the desk phone, the mobile, and the WebPhone at the same time and stay reachable on whichever one is closest.
Get your time back
Voicemail in the mobile app, instantly
Visual voicemail for a summary at a glance
Transcription included, so you can read instead of listen
Voices that fit your brand
High-quality AI-generated voices
Record your own
Professional voice artists available
Attendant app for heavy call volume
Browser-based, built for receptionists and power users
Instant transfers and real-time queue monitoring
Presence and status for the whole company
04
Why Edge
04 / Everything in one place
One system for calls, texts and chat
Unified messaging
Voicemail by email with transcript and audio
Internal team chat
SMS and MMS from your business numbers
Business text messaging
One-to-one and group messaging
Bulk text campaigns
Templates, signatures, scheduled replies
AI agents, automation workflows, and an API
Call recording and AI analysis
Recording available for every user type
Full conversation transcripts
Sentiment analysis to see how calls actually went
Microsoft Teams integration
Place and receive calls inside Teams
Send and receive texts inside Teams
Manage your Edge account without leaving it
CRM integration
Click to dial from the record
Automatic screen pops on inbound calls
Works with most major CRM platforms
Automatic SMS notifications
Missed call alerts that turn a lost call into a text conversation
New voicemail alerts by text
Inbound alerts for VIPs or based on call content
Reporting
Clear insight into your business
See call patterns across the day and the week
Monitor team performance against real numbers
Spot customer engagement trends early
Staff and schedule from data instead of hunches
The result
Satisfied customers, better business
Every call gets answered, by a live person, an auto attendant, or an AI receptionist. No busy signals and no lost opportunities, with business continuity and disaster protection built in during outages and emergencies.
05
AI voice agents
05 / AI voice agents
Agents that answer the phone
Intelligent agents that answer calls, book appointments, handle support, and take messages. Built directly into your Phoneware Edge phone system. No new hardware, no separate platform.
24/7
Always available, never on hold
5
Ready-to-deploy agent templates
3
AI models to match the job
Templates
Start with the right agent for the job
Receptionist
Answers questions, screens callers, and transfers to the right person or queue without putting anyone on hold.
Appointment scheduler
Books appointments and takes messages by your rules, connected straight to your calendar.
Support agent
Connects to Zendesk, Freshdesk, or any MCP-compatible system and handles support inquiries in real time.
Message taker
Captures the message, then emails a full transcript and recording after every call.
Blank slate
Start from nothing and write the agent around the way your business actually answers the phone.
More each month
New templates ship regularly and are available to every Edge customer.
06
Capabilities
06 / Functions
What the agent can do mid-call
Webhooks
Set conditions for the agent to send an HTTP request and act on the response. Connects to anything.
Send email
Trigger emails during the conversation: intake forms, alerts, confirmations.
Send SMS
Text the caller while still on the line with confirmations, links, and follow-ups.
Slack notification
Post to a Slack channel by incoming webhook when the agent hears something worth flagging.
Teams notification
Deliver real-time alerts to a Microsoft Teams channel during or after a call.
Edge chat
Message Edge users natively while the call is in progress and read their replies back.
Schedule
Tell the agent how and when to book against your connected calendars.
Web embedding
Put the same agent on your website as a chat window. Same brain, different door.
Google Places
Link your Google Business listing so hours, location, and services are always answered correctly.
Platform
Built into Phoneware Edge
Full awareness of the users, queues, and resources in your domain
Background audio for a more natural caller experience
Thinking sounds while the agent works, so callers stay engaged
MCP integration to any CRM or application, with no custom code
Intelligence
Choose your model
GPT-4.1 -- maximum reasoning and accuracy, for complex intake and high-stakes conversations
GPT-4.1 Mini -- speed-optimized for high volume and straightforward routing
Grok 3 -- a fast alternative when a different reasoning approach suits the workflow
07
Knowledge
07 / Knowledge base
Give your agent the right answers
Attach documents, PDFs, websites, and databases. Before every response the agent retrieves the most relevant content from your material, so answers stay accurate, current, and specific to your business.
Retrieve
Pull relevant information from your documents, databases, and websites in real time.
Generate
Build a grounded answer from that content and what the caller actually asked.
Respond
Reply naturally, at any call volume, around the clock.
MCP integration
Connect to anything
Model Context Protocol lets your agent talk to almost any external system. Read records, update data, and trigger workflows while the call is still live.
ZendeskFreshdeskSalesforceHubSpotServiceNowGoogle CalendarCustom APIAny MCP server
Next step
Let's scope your system
Tell us how many people answer the phone and what you want callers to experience. We will map it to Edge and quote it, including porting your existing numbers.
