Phoneware Edge TXT

Business Text Messaging Built Into Your Phone System

Phoneware Edge TXT is the business text-back feature included with Phoneware Edge VoIP.
It allows your phone system to do more than just route calls — it lets your business respond with rich, helpful text messages automatically.

When customers call your business, they can receive a text message that delivers exactly what they’re looking for — links, directions, menus, scheduling, or next steps — instantly and effortlessly.

Best of all, Phoneware Edge TXT is included at no extra charge with Phoneware Edge VoIP.

Meet Customers Where They Are: Text Messaging

Customers increasingly prefer text over voice for quick information. Phoneware Edge TXT helps you meet them there without changing how your business operates.

With Phoneware Edge TXT, your automated phone menus can:

Send text messages automatically when a caller presses a menu option
Provide instant access to information without waiting on hold
Reduce missed calls, voicemail overload, and repeat inquiries

It’s faster for customers — and more efficient for your team.

Deliver Rich, Clickable Content Instantly

Text messages aren’t just words. Phoneware Edge TXT lets your business send clickable links that make it easy for customers to take action.

Use Phoneware Edge TXT to send:

📍 Maps & directions
🛒 Online ordering links
📅 Scheduling or appointment booking
🛍 Online stores or product pages
🌐 Web pages, forms, or FAQs
📄 Documents or resources

Instead of explaining things over the phone, you can simply send the link.

Seamlessly Integrated With Your Auto Attendant

Phoneware Edge TXT is tightly integrated into your Phoneware Edge automated menus.

That means:

No separate texting platform to manage
No new workflows for your staff
No extra phone numbers required

Callers interact with your phone menu as usual — and receive helpful text messages automatically based on their selection.

Optional: Send Texts From Your Main Business Number

For an even more seamless customer experience, Phoneware Edge TXT can optionally send messages from your primary business phone number.

This keeps conversations consistent and familiar:

Customers recognize the number
Replies stay organized
Your brand remains front and center

A Better Experience for Customers — and Your Team

Phoneware Edge TXT helps businesses:

Improve customer satisfaction
Reduce call volume and hold times
Eliminate repetitive questions
Provide faster, clearer information
Modernize communication without complexity

It’s a simple upgrade that delivers a big impact.

Included With Phoneware Edge VoIP

Phoneware Edge TXT is a free feature of Phoneware Edge VoIP — no add-on fees, no hidden costs.

If your business uses Phoneware Edge, you already have access to Phoneware Edge TXT.

Want to Learn More?

If you received a text from us, you’re already seeing Phoneware Edge TXT in action.
To learn how it can work for your business, contact Phoneware or ask your representative for a demo.