Administering the Business Group
log into the administrator portal
change main telephone number ringing station
block calls from specific telephone numbers
change the button configuration on all phones of the same type in a business group
record the auto attendant announcements via telephone
record a special holiday holiday announcement
pre-schedule the phone system to operate in closed mode on holidays (Easy Attendant)
Administering Subscribers
reset a user’s voicemail PIN or commportal password
unlock a user’s account after too many failed password attempts
change the user name on an extension
set up a user’s voicemail to email function
reset a subscriber line for a new user
Misc
reset forgotten password to admin portal or user commportal
properly configure the router/firewall
set up and use accession meeting standalone
identify special-use phone numbers
internet latency – understand the effects and solutions
understanding high cost area codes and free conferencing services